Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at support@raniafinds.com. Please note that returns must be sent to the following address:
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@raniafinds.com.
Damages, Defects, and Order Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
In such cases where the product is defective, damaged, or incorrect (deficit/missing issue), we will review the issue and process a full refund or replacement at no additional cost once confirmed.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have (if eligible), and once the return is accepted, place a separate order for the new item.
Refunds
Please note that refunds are not provided for change of mind or non-defective items.
Refunds are only issued in cases where the item is confirmed to be defective, damaged, incorrect, or missing (deficit order issue).
If a refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@raniafinds.com